FRNT
Calls, callbacks, and follow-up tasks in one place.
Daily desk
Today's work
Filter by date, organisation, call type, or search. Choose a call to close, return, or batch.
Routine calls
Human check for risk
Showing latest calls
Chosen call
Choose a call
Ready to batch
No numbers ready
Batch engine checking...
Use filters first, then close, call back, or batch the visible list.
Calendar
Recent calls by day
Autonomous Agent Command
Plan, use tools, check guardrails, and route work without clutter.
Agentic Operations Map
How FRNT listens, plans, uses tools, checks policy, and hands work over.
Work areas
Open work by team, owner, and priority.
Do next
Highest priority work appears here.
Work Queue
Waiting for task data.
Flow Registry
Generic flow templates and MHCS flow pack loading.
Regression Test Suite
Safety, business, referral, outbound, and caller-tone tests loading.
Knowledge Governance
Approved sources, expiry, RAG labels, and manager-required boundaries loading.
Integration Hub
Outlook, recruitment, Slack, referrals, and care-record packages loading.
Continuous Monitoring
Scheduled monitoring, referral review, care-record packages, and manager reporting loading.
Call History
Waiting for dashboard data
| Caller | Type | Urgency | QA | Transcript | Status | Owner |
|---|
Enterprise Platform Modules
Enterprise voice platform maturity loading.
Escalation Ladder
Human route for anything care-sensitive.
1
On-call manager
Immediate transfer
2
Backup manager
If no answer
3
Office line
Working hours
4
Urgent alert
Email / SMS / Teams
Call Mix
Categories from latest intake.
Quick Call
Start one call or upload a list. Keep advanced options closed unless needed.
Call setup
1 Who to call
2 Reason
3 Queue or call
Batch engine checking...
Daily summary
Daily totals, urgent work, callbacks, and manual updates.
No summary created yet.
Automation Status
Current routing and integration readiness.